Trello Connector for Freshdesk
Trello Connector for Freshdesk
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Installing the Trello Power-Up

Before you begin, the Trello app must be installed in Freshdesk. See Installing the app.

You'll need:

  • The URL of your Freshdesk instance, for example yourcompany.freshdesk.com

  • The API key of the Freshdesk agent created by your Freshdesk admin (the "Trello agent"). Ask your Freshdesk admin for this key

Enabling the Power-Up

  1. Open the Trello board you want to connect

  2. Open the board menu and go to Power-Ups

  3. Search for Freshdesk and enable it for your board

The Power-Up is enabled per board. Repeat these steps for each board you want to connect to your Freshdesk instance.

Connecting the Power-Up to Freshdesk

  1. Click the gear icon of the Freshdesk Power-Up. The Connect Freshdesk window opens

  2. In Freshdesk Domain, enter the URL of your Freshdesk instance

  3. In Power-Up Agent API Key, enter the API key of the Freshdesk agent

  4. Click Connect

Custom domains aren't supported. Use your Freshdesk URL in the yourcompany.freshdesk.com format.

After you connect, all board members can see the information of the Freshdesk tickets linked to any card on the board. Ticket details open in a window inside Trello.

Next Steps

Learn how to create and link Trello cards from your tickets in Working from Freshdesk.