On boards where the Freshdesk Power-Up is enabled, every card shows a Freshdesk button in its Power-Ups section. Linked tickets appear in the card's Freshdesk Tickets section.
The Freshdesk Power-Up must be enabled and connected on the board. See Installing the Trello Power-Up.
Attaching a ticket to a card
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Open the Trello card
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In the Power-Ups section, click Freshdesk
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Select Attach a Ticket
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Find the ticket using one of the filters: Assigned to me, Unassigned tickets, Open tickets, Pending tickets, Unresolved tickets or Search all
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Select the ticket to attach it
The ticket appears in the card's Freshdesk Tickets section.
Creating a ticket from a card
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Open the Trello card
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In the Power-Ups section, click Freshdesk
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Select Create a Ticket
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Fill in the ticket details and confirm
The new ticket is created in Freshdesk and appears linked in the card.
Viewing ticket information
Each ticket in the Freshdesk Tickets section shows:
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Ticket number and subject
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Short description
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Assigned agent
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Due by: the ticket's due date
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Status: for example, Open or Pending
Click View Details to see the full ticket information in a window inside Trello. From there you can also open the ticket in Freshdesk.
Removing a ticket from a card
In the Freshdesk Tickets section, click Remove. The ticket is unlinked from the card. The ticket itself isn't deleted from Freshdesk.
Don't see the Freshdesk Tickets section? Check that the Freshdesk Power-Up is enabled on the board where the card lives, and that it's connected with a valid Freshdesk domain and the API key of an agent with Admin permissions.
Next Steps
See what's new in each version of the app in Release Notes.