On boards where the Freshservice Power-Up is enabled, every card shows a Freshservice button in its Power-Ups section. Linked tickets appear in the card's Freshservice Tickets section.
The Freshservice Power-Up must be enabled and authorized on the board. See Installing the Trello Power-Up.
Attaching an incident ticket to a card
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Open the Trello card
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In the Power-Ups section, click Freshservice
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Select Attach an Incident Ticket
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Find and select the ticket you want to attach
The ticket appears in the card's Freshservice Tickets section.
Creating an incident ticket from a card
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Open the Trello card
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In the Power-Ups section, click Freshservice
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Select Create an Incident Ticket
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Fill in the ticket details and confirm
The new incident ticket is created in Freshservice and appears linked in the card.
Viewing ticket information
Each ticket in the Freshservice Tickets section shows:
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Ticket number and subject
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Short description
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Agent assigned to the ticket
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Due by: the ticket's due date
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Status: for example, Open
Click View Details to see the full ticket information, including its replies and activity.
Replies and comments made in the Freshservice ticket aren't added as comments on the Trello card. To see them, click View Details on the linked ticket.
Removing a ticket from a card
In the Freshservice Tickets section, click Remove. The ticket is unlinked from the card. The ticket itself isn't deleted from Freshservice.
Don't see the Freshservice Tickets section? Check that the Trello app is installed in Freshservice, that the Freshservice Power-Up is enabled and authorized on the board where the card lives, and that it's connected with the API key of an agent with Admin permissions.
Next Steps
See what's new in each version of the app in Release Notes.