Trello Connector for Freshservice connects your Freshservice service desk with your Trello boards. Your IT team and the teams that work in Trello can collaborate on the same incidents, each from their own tool, to resolve tickets faster and improve your SLA.
How it works
The integration has two parts that work together:
|
Part |
Where it's installed |
What it does |
|---|---|---|
|
Trello app |
Freshservice (Marketplace) |
Lets agents create Trello cards from incident tickets and link tickets to existing cards. |
|
Freshservice Power-Up |
Trello (on each board) |
Lets Trello teams attach and create incident tickets from their cards, and see ticket information without leaving Trello. |
Install both parts. The Freshservice Power-Up won't work without the Trello app installed in Freshservice.
What you can do
-
Create Trello cards from tickets: send an incident ticket to any Trello board, with labels, members and a due date.
-
Link tickets to existing cards: connect a ticket to a card your team is already working on.
-
Follow card progress from the ticket: get a private note in the ticket when a linked card moves to another list.
-
Attach and create incident tickets from Trello: link Freshservice tickets to a card, or create new ones, right from Trello.
-
See ticket information in Trello: check the status, agent and due date of linked tickets on the card.
Setting it up
-
Install: install the Trello app in your Freshservice service desk.
-
Connect: enable and connect the Freshservice Power-Up in Trello.
-
Sync: start linking your Freshservice tickets with your Trello cards.
Next Steps
Learn how to install the app in your Freshservice instance.